Customer Service Representative

2 weeks ago

Topeka, Kansas, United States CoreFirst Bank & Trust Full time
Job Summary

CoreFirst Bank & Trust seeks a highly skilled Customer Sales Associate to join our team. As a Customer Sales Associate, you will be responsible for providing exceptional customer service, processing customer transactions, and promoting CoreFirst products and services.

Key Responsibilities
  • Provide legendary customer service to bank customers, answering questions, resolving problems, and recommending product solutions.
  • Process customer transactions in a courteous, professional, accurate, and timely manner, following bank policies and procedures.
  • Assist with record keeping, branch operational logs, day-to-day customer and branch needs.
  • Maintain a working knowledge of CoreFirst products and services to effectively make referrals to customers and be considered for promotions within the Retail Sales and Service Department.
Requirements
  • Requires One (1) year of customer service experience, including cash handling.
  • High school Diploma or equivalent required.
  • Successful completion of Retail 101 Training provided by CoreFirst.
Competencies
  • Adherence to CoreFirst Values: Respect, Communication, Integrity, Initiative, and Accountability.
  • High level of skill in the CoreFirst Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to fifty (50) pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.

Applicants must pass a drug screen and background checks. Internal applicants must be meeting the minimum requirements of their current job and submit a cover letter and resume via the employee portal.

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