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Customer Service Representative
3 months ago
At Furniture Mall of Kansas, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.
Key Responsibilities:- Provide timely and effective responses to customer inquiries and concerns via phone, email, and in-person.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to ensure seamless communication and resolution of customer issues.
- Maintain accurate records of customer interactions and issues.
- Participate in ongoing training and development to enhance customer service skills and knowledge.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and conflict resolution skills.
- Ability to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A comprehensive training program to ensure your success.
