Customer Service Representative
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and promoting our products and services.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Analyze and diagnose technical issues, and provide solutions or escalate to senior technicians as needed
- Answer customer inquiries and provide product information
- Make recommendations to customers based on their needs and preferences
- Address customer concerns and resolve issues in a timely and professional manner
Requirements:
- High school diploma or equivalent required; associate's degree or higher preferred
- 1-2 years of customer service experience preferred
- Basic computer skills and proficiency with Microsoft Office
- Ability to work in a fast-paced environment and meet productivity standards
What We Offer:
- Competitive hourly wage
- Opportunities for advancement and professional growth
- Comprehensive benefits package, including health, vision, and dental insurance
- 401(k) plan with company match
About Mercury Broadband:
Mercury Broadband is a leading provider of high-speed Internet and digital phone service. We are committed to delivering exceptional customer service and providing our customers with the best possible experience.
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