Patient Account Representative I
1 month ago
As a Patient Account Representative I - Accounts Receivable, you will play a critical role in ensuring timely reimbursement to medical providers. You will be responsible for researching and securing payment for insurance accounts, as well as patient balances. This includes following up on daily work queues, contacting insurance companies, and reviewing charge review work queues.
Responsibilities- Research and secure payment for insurance accounts: Follow up on daily work queues to reduce A/R, contact insurance companies to follow up on denials and correspondence, and review charge review work queues as assigned.
- Research and secure payment for patient balances: Follow up on daily work queues to reduce cash pays A/R, answer incoming patient calls, process credit card payments and post within the patient billing system, and work return mail to update accounts to ensure accuracy.
- Perform routine data entry and/or review of claim edit work queues: Input charges for physician billing, maintain current knowledge of regulatory billing requirements for specified payers and various specialty-specific limitations or payer expectations, and review charge review work queues as assigned.
- Handle all payments and correspondence received in the central business office: Create payment batches, scan all correspondence into the patient billing system, post payments and denials into the patient billing system.
- Follow departmental functions: Prioritize work to minimize interruptions and increase efficiency in collections, participate in daily DMS huddle and all department meetings, provide five-star customer service to patients, coworkers, vendors, and management, establish and maintain an efficient filing system, maintain a clean and organized work area, communicate and engage effectively with others, communicate and participate in training classes as needed to keep current with daily operations, and work in a team environment and participate in constructive feedback.
Education: High School Diploma or GED required. Experience: 1 year of healthcare-related medical billing and collection experience in a medical practice or healthcare organization required.
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