Customer Service Representative I
6 days ago
About Us:
Ace Parking is a leading parking management expert with a strong culture that values people and community. Our company has been in business for over 72 years, earning "Every Thank You" by treating clients, partners, guests, and team members with respect and courtesy.
Culture:
We have a distinctive culture that is influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. We have clear values, caring, loyalty, humility, and a deep commitment to community. These characteristics steer our decision-making and define how we treat our customers, clients, suppliers, and team members.
About the Position:
As a Customer Service Representative I, you will interact with the traveling public in a personable and professional manner to provide information about all ground transportation options. You will welcome travelers to the airport/city with a smile and friendly greeting, answer their questions about the ground transportation network, and direct them to the staging zone for their chosen mode of ground transportation.
Responsibilities:
- Welcoming travelers to the airport/city with a smile and friendly greeting.
- Answering traveler questions about the ground transportation network.
- Directing travelers to the staging zone for their chosen mode of ground transportation.
- Using handheld electronic devices to verbally communicate, log, and research ground transportation information.
- Interacting professionally with airport personnel, law enforcement, and ground transportation drivers to ensure the ground transportation policies, rules, and regulations.
Requirements:
- High school diploma or equivalent.
- Strong communication and interpersonal skills.
- Ability to work in various weather conditions.
What We Offer:
- Medical, dental, vision, life insurance coverage for full-time, eligible employees.
- Flexible Spending Accounts for full-time, eligible employees.
- 401k.
- Vacation/Sick for full-time and part-time employees.
- Holiday for full-time and part-time employees.
- Discount programs.
Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: describing the accommodation.
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