Customer Service Representative

2 weeks ago


Jackson, Mississippi, United States Momentum Pawn Full time
Job Overview

Momentum Pawn is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer experiences, meeting and exceeding customer needs, and contributing to a positive and productive store environment.

Key Responsibilities
  • Provide outstanding customer service to all customers, ensuring a positive and memorable experience.
  • Meet and exceed customer needs on a consistent basis, building strong relationships and trust.
  • Assist the management team in determining the value of items, maintaining a retail-ready store, and performing procedural duties such as writing loan and buy transactions, pricing and displaying merchandise, and filing.
  • Work collaboratively with the existing team members to achieve sales and service goals, promoting a positive and team-oriented environment.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on industry trends and best practices.
Requirements
  • A positive attitude and strong work ethic, with a passion for delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and team members.
  • Basic math skills and attention to detail, with the ability to accurately process transactions and maintain accurate records.
  • Ability to work in a fast-paced retail environment, with flexibility to adapt to changing priorities and demands.
  • Conversational Spanish skills a plus, but not required.


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