Field Service Representative

7 hours ago


Philadelphia, Pennsylvania, United States Teleflex Full time
Job Summary

We are seeking a highly skilled Field Service Representative to join our team at Teleflex. As a Field Service Representative, you will be responsible for providing onsite field service and support for our cardiac customers in hospitals and other facilities across North America.

Key Responsibilities
  • Partner with regional and territory sales managers, clinical specialists, and service personnel in a designated territory to provide exceptional customer service.
  • Execute clinical engineering services (installations, service and repair) in a territory comprised primarily of existing customers.
  • Document field service work, customer contact data, call data, and other service data for customers on to field service forms, computer databases, and Field Service management system.
  • Provide customer technical support via phone, email, and at the customer site.
  • Proactively recommend service sales strategies based on territory characteristics.
  • Identify and provide leads to support growth of service contracts.
  • Maintain thorough knowledge of the Teleflex Interventional services offering and the competition.
  • Manage and maintain expenses efficiently to designated budgets.
  • Manage consignment inventory for batch control, accuracy, and efficiency.
  • Ensure all training, certifications, and licensing requirements are met.
  • Provide voice of customer feedback to the sales, service, and marketing team.
  • Perform related duties and special projects as assigned.
Requirements
  • 5 years of technical service experience in a hospital or clinical setting. Experience with balloon pumps preferred.
  • Associate degree in a related technical field or Advanced Certification License in a related field or 5 years of relevant clinical service experience.
  • Basic understanding of electrical and mechanical systems in medical devices.
  • Experience selling biomed service contracts preferred.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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