Venipuncture Operations Manager

1 week ago


Covington, United States Ochsner Clinic Foundation Full time
Job Summary

We are seeking a highly skilled and experienced Venipuncture Coordinator to lead the daily operations of our phlebotomy team. As a key member of our department, you will be responsible for scheduling, staffing, and evaluating the effectiveness of work activities, ensuring a quality product is delivered to our patients.

Key Responsibilities
  • Lead the work activities of the phlebotomy group, resolving customer service concerns and implementing service recovery initiatives.
  • Assist in building and fostering a customer service culture within the department, implementing new customer service vehicles that enhance patient satisfaction.
  • Assist in the orientation and training of new employees, offering ongoing assistance and instruction to all employees in the venipuncture group.
  • Assure timely response to priority venipuncture requests and that staffing coverage is adequate for all shifts and positions through the venipuncture area.
  • Maintain a clean and safe environment, ensuring compliance with all Infection Control Policies and Procedures, CAP guidelines, and the department Safety Manual.
Requirements
  • High School diploma or equivalent required.
  • 7 years of experience in a healthcare-related field required, with leadership experience preferred.
  • Excellent decision-making and delegation skills, with effective verbal and written communication skills.
  • Proficient with Windows-style applications and keyboard, with computer skills and dexterity required for data entry and retrieval of patient information.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, short-term and long-term disability, and a retirement plan. Paid-time off, paid holidays, and paid parental leave are also included.



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