Airport Customer Service Representative

4 weeks ago


Waimea, Hawaii, United States Unifi Full time
Job Summary

We are seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team at Unifi. As a key member of our airport operations team, you will be responsible for providing exceptional customer service to our passengers, resolving issues in a professional and efficient manner, and ensuring a seamless travel experience.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to passengers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Baggage Assistance: Assist passengers with their baggage, including pick-up and resolution of issues related to delayed, lost, or damaged items.
  • Computer Software Utilization: Utilize computer software to track and catalog luggage, ensuring accurate and efficient processing.
  • Communication: Handle customer interactions with class, using effective communication skills to resolve issues and provide solutions.
  • Physical Demands: Perform physical tasks, including lifting, carrying, pushing, and pulling items weighing up to 70 pounds, and regularly lifting weights of 40 to 50 pounds on raised surfaces.
Requirements
  • Local Residency: Must be a local resident.
  • Education: High School diploma or equivalent.
  • Driver's License: Valid In-State Driver's License.
  • Background Check: Ability to pass a pre-employment drug screen and up to a 10-year background check.
  • Age: Must be at least 18 years of age.
  • Work Authorization: Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Training: Must complete ramp and SIDA training to obtain airport authority identification security.
  • Physical Abilities: Must be able to carry heavy items up and down jetway stairs, be alert to moving vehicles or aircraft, and use radio equipment.
Benefits

We offer a competitive compensation package, including a full benefit plan, and opportunities for career advancement in a fast-growing business. Unifi is committed to equal opportunity employment and values diversity in the workplace.



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