Patient Appointment Specialist
1 week ago
Company Overview:
Shriners Children's is a dedicated organization that values and supports its members. We are committed to delivering exceptional patient care while engaging in multi-disciplinary education and impactful research. Our environment promotes learning through evidence-based practices, innovation, and critical thinking. Our core values of compassion, integrity, accountability, and resilience position us as leaders in pediatric specialty care for children and their families.
Job Overview:
We are seeking a PRN Appointment Coordinator to oversee the management of patient appointment schedules for outpatient clinic visits.
Key Responsibilities:
Overseeing Daily Clinic Operations:
- Accurately schedule or reschedule clinic appointments in the scheduling system.
- Ensure that outpatients are registered properly and that necessary documentation is prepared.
- Communicate appointment details to patients, families, and relevant staff.
- Notify nursing staff of any add-ons or unscheduled appointments upon patient arrival.
- Prepare and distribute clinic schedules by the designated time.
- Provide orientation to new patients and families regarding clinic procedures and necessary forms.
Maintaining a Professional Environment:
- Keep the reception and administrative areas organized and presentable at all times.
Effective Communication:
- Answer incoming calls promptly and refer issues to the appropriate personnel.
Commitment to Professional Development:
- Attend all mandatory training sessions and a majority of optional in-services.
- Participate in staff meetings and review meeting minutes regularly.
- Complete self-evaluations prior to performance reviews.
Qualifications:
Education:
- High School Diploma or GED is required.
Experience:
- At least 1 year of experience in scheduling, registration, and insurance verification is preferred.
- Proficiency in Microsoft Office applications is required.
- Strong organizational and communication skills are essential.
Certification:
- Basic Life Support (BLS) certification is required (must be obtained within 30 days of hire).
All candidates must be vaccinated against COVID-19.
Benefits:
Shriners Children's Spokane offers a competitive salary and comprehensive benefits package, including:
- Medical, Dental, and Vision coverage
- Paid leave
- Retirement savings options
- Tuition reimbursement
- Disability insurance
- Life insurance
- Flexible Spending Accounts (FSA)
- Health Spending Accounts (HSA)
- Voluntary benefits
- Employee Assistance Program (EAP)
(Compensation for this position is based on experience and qualifications.)
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