Service Operations Manager

1 month ago


Delray Beach, Florida, United States Air-Ref Co. Inc. Full time
Service Manager Job Description

At Air-Ref Co. Inc., we are seeking a highly skilled Service Manager to lead our HVAC service department. The successful candidate will be responsible for overseeing the daily operations of the service team, ensuring efficient dispatching and training of service technicians. Key responsibilities include:

  • Managing the profitability of the service department
  • Ensuring all service technicians are properly trained and equipped
  • Supervising the service dispatcher and parts department
  • Reviewing service invoices and ensuring accuracy
  • Coordinating parts ordering and inventory management
  • Monitoring technician productivity and profitability
  • Reviewing warranty invoices and addressing customer concerns
  • Developing and implementing service inventory policies and pricing
  • Securing work for the service department and generating revenue
  • Providing support to service technicians in the field
  • Maintaining service vehicles and ensuring they are clean, stocked, and running properly
  • Planning for seasonal fluctuations in business and meeting contract sales goals
  • Maintaining service inventory stock
  • Ensuring customer service is a top priority

Performance indicators for this role include:

  • Average technician revenue of $15,000 per month
  • Minimizing unproductive labor and lost time
  • Improving technician efficiency and ability
  • Reducing warranty calls resulting in non-billable time
  • Improving the quality of technicians' paperwork
  • Increasing maintenance agreements

About Air-Ref Co. Inc.:

We are a local and family-owned company providing HVAC, automation, refrigeration, and electrical services to Palm Beach County and Broward County. Our team is fully licensed, insured, factory authorized, and highly trained. We deliver swift, lasting, and customized solutions to any type of challenge. Contact us at (561) 264-8297 for assistance.



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