Production Support Specialist

2 days ago


Coraopolis, Pennsylvania, United States Insight Global Full time
Production Support Analyst

Insight Global is seeking a skilled Production Support Analyst to join our team. This role will be responsible for providing technical support and guidance to our clients, ensuring the smooth operation of our systems and applications.

Key Responsibilities:
  • Collaborate with cross-functional teams to monitor systems and applications, ensuring high levels of customer satisfaction.
  • Work with multiple teams to coordinate issue resolution, ensuring timely and effective problem-solving.
  • Coordinate Month-End activities across multiple teams, ensuring seamless execution.
  • Identify, manage, and mitigate risks, providing regular reporting to stakeholders.
  • Provide on-call support 24x7 as needed, rotating with other team members.
  • Participate in infrastructure maintenance and application releases, ensuring minimal disruption to services.
  • Maintain system support documentation, ensuring accurate and up-to-date information.
  • Provide audit support at the train level, working with application teams to provide requested materials.
  • Responsible for various aspects of event, incident, problem, and change management.
  • Foster a positive environment, demonstrating successful relationship-building with cross-functional teams and business partners.

We are an equal opportunity/affirmative action employer, committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances.



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