Bilingual Insurance Customer Service Specialist

1 week ago


Ocala, Florida, United States Florida One Insurance Full time
Job Description

Overview

Florida One Insurance is seeking a highly skilled Bilingual Insurance Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their insurance-related inquiries, and ensuring their overall satisfaction.

Key Responsibilities

  • Provide top-notch customer service to clients in both English and Spanish, addressing their insurance-related concerns and resolving issues in a timely and professional manner.
  • Analyze customer needs and tailor insurance solutions to meet their unique requirements.
  • Utilize strong analytical skills to assess complex customer inquiries and provide accurate and effective solutions.
  • Work collaboratively with internal teams to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date with industry developments and regulatory changes to maintain expertise and provide informed guidance to clients.

Requirements

  • Exceptional communication skills, with the ability to effectively communicate in both English and Spanish.
  • Strong analytical thinking abilities, with the capacity to assess complex customer needs and tailor insurance solutions accordingly.
  • Keen eye for detail, with the ability to manage intricate inquiries and ensure accuracy in work.
  • Proactive problem-solving skills, with the ability to tackle challenges with confidence and empathy.
  • Customer-centric mindset, with a focus on delivering exceptional service and ensuring client satisfaction.

What We Offer

  • Competitive compensation package, reflecting expertise and dedication.
  • Comprehensive benefits, including Medical, Dental, Vision, Life Insurance, and Paid Time Off.
  • Opportunities for growth and professional development, with a focus on empowering team members to excel in their roles.


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