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Bilingual Customer Service Representative

2 months ago

Ocala, Florida, United States Florida One Insurance Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Florida One Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met with accuracy and efficiency.


Key Responsibilities
  • Provide top-notch customer service to clients in both English and Spanish, resolving their insurance-related inquiries and concerns.
  • Analyze customer needs and tailor insurance solutions to meet their unique requirements.
  • Utilize strong analytical skills to assess complex situations and provide effective solutions.
  • Maintain accurate records and documentation of customer interactions.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.

Requirements
  • Excellent communication and interpersonal skills, with the ability to connect with clients in both English and Spanish.
  • Strong analytical thinking and problem-solving abilities, with a keen eye for detail.
  • Proactive approach to resolving customer issues, with a customer-centric mindset and a focus on integrity and safety.
  • Ability to adapt to a fast-paced environment and thrive in a dynamic team setting.
  • Passion for delivering exceptional service and dedication to helping others.

What We Offer

As a valued member of our team, you will enjoy a competitive salary range of $46,133 to $65,405 per year, reflecting your expertise and dedication. You will also have access to a comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off. Our mobile-friendly application process ensures that your time is valued, and we look forward to reviewing your application.