Customer Service Representative

6 days ago


Ocala, Florida, United States Ansafone Full time

**Job Summary**

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at Ansafone. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients while working in a fast-paced call center environment.

**Key Responsibilities:**

  • Provide professional, positive, and courteous service to clients via phone, email, and other communication channels.
  • Meet the physical demands of the job and work in a dynamic call center environment.
  • Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in carrying out customer support functions.
  • Maintain the utmost confidentiality and security as it pertains to clients.
  • Take incoming calls, dispatch calls as needed, and meet company quality standards and performance metrics.
  • Maintain regular attendance and be available for extra shifts as needed.
  • Multi-task and be able to change from one task to another without loss of efficiency or composure.
  • Complete all training sessions and attend mandatory team meetings.

**Requirements:**

  • Type at a minimum 25-30 words per minute.
  • Excellent sense of accuracy.
  • Ability to use a computer, keyboard, and mouse.
  • Excellent attendance.
  • Must demonstrate the ability to read and understand basic written and verbal communication in the English language.
  • Bilingual is a plus.
  • Must be within a commutable distance to the Ocala, FL office for orientation and training.
  • Must be able to successfully complete and pass a post-offer background check.

**Preferred Qualifications:**

  • A high school diploma or GED is required.
  • Previous customer service experience is preferred.
  • Medical office experience is a plus.


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