IT Support Specialist
3 days ago
Job Summary:
MyCareer+ is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end users, troubleshooting hardware and software issues, and documenting user requests, problems, and solutions.
Key Responsibilities:
- Provide technical support to end users via phone, email, or in-person
- Troubleshoot hardware and software issues, including network equipment and operating systems
- Document user requests, problems, and solutions in a centralized database
- Perform diagnostics, software installations, and system configurations
- Manage help desk requests and track issue resolution
- Support network equipment, backup systems, and remote user tools
Requirements:
- Strong knowledge of computer hardware and operating systems (Windows, iOS, Android)
- Experience with Office 365, network equipment (routers, switches, firewalls), and Active Directory/Azure
- Ability to support remote users and troubleshoot a variety of computing issues
- Excellent communication and customer service skills
- Ability to work in high-pressure environments
Benefits:
- Competitive salary and benefits package
- Medical, dental, life, and disability insurance
- 401(k) retirement plan
Work Environment:
No remote work options available
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