Clerical Support Specialist II

2 weeks ago

WinstonSalem, North Carolina, United States Winston-SalemForsyth County Schools Full time

ASA II - Second Secretary

FUNCTIONAL PURPOSE

The primary objective of this role is to deliver administrative, clerical, and patron assistance to the administrative offices within the educational institution.

DUTIES AND RESPONSIBILITIES:

• Manage incoming and outgoing phone communications to address inquiries from parents regarding their children, school activities, closures, and other operational matters of the institution, while directing calls to the appropriate personnel.

• Execute general clerical tasks such as ensuring the functionality of office equipment, distributing interoffice and postal mail, composing correspondence, editing documents, duplicating materials, sending and receiving faxes, laminating documents, and conducting inquiries related to student matters as instructed.

• Assist in the planning and coordination of activities for special events.

• Relay information concerning modifications to student transportation arrangements to designated drop-off locations.

• Administer and safeguard student medications in accordance with district policies, building administration, and/or medical guidelines.

• Support student attendance processes, including managing tardy students, those leaving due to illness, or students needing early checkouts for appointments or personal reasons.

• Prepare students for enrollment or withdrawal by gathering necessary documentation and liaising with assigned educators and staff.

• Provide assistance to guests, volunteers, and substitute educators by offering information about the institution and its operations, as well as conducting tours or supporting other areas to ensure exceptional service to visitors.

• Utilize student information management software to input data regarding student discipline or updates to student records.

• Perform additional related duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong oral and written communication skills in both electronic and traditional formats.

• Ability to analyze problems and think critically while managing multiple responsibilities.

• Capacity to prioritize tasks effectively and meet established deadlines.

• Basic mathematical skills for performing addition, subtraction, multiplication, and division.

• Demonstrated patience and empathy when interacting with students and/or parents regarding their educational and personal needs.

• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).

• Ability to cultivate and maintain positive working relationships with staff and patrons.

• Skill in organizing materials and information, whether digitally or physically, for efficient access.

• Understanding of Family Educational Rights and Privacy Act (FERPA) regulations and their implications for sharing student information with various stakeholders.

EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum: High School Diploma/GED plus two years of general office experience or an Associate's Degree in Office Administration, Business, or 60 college credit hours, or an equivalent combination of education and experience.
• Preferred: Associate's Degree in Office Administration, Business, or 60 college credit hours along with two years of general office experience. Pay Grade 58 - Pay Rate $1,377.97 Monthly - Part-Time 50%- 10 Months

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