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Customer Service Ambassador

2 months ago

Alexandria, Virginia, United States ECI Concepts Full time

We are a leading outsourced marketing agency, ECI Concepts, seeking a highly skilled Customer Care Representative to join our team on a permanent basis.

You will work closely with our Client Experience Team and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

Key Responsibilities for a Customer Care Representative:

  • Provide exceptional in-person service to each of our clients, ensuring a high level of satisfaction and loyalty.
  • Identify cross-sell opportunities and escalate to our sales team and product partners to close or provide advice to the client.
  • Maintain client confidentiality at all times, adhering to our strict confidentiality policies.
  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures.
  • Research, follow up, and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists.
  • Communicate clearly with staff in a timely and professional manner, ensuring seamless collaboration and teamwork.

Our company values are built on four key principles:

  • **Leadership**: We empower our team members to take ownership and lead by example, prioritizing their success and growth.
  • **Honesty**: We maintain the highest level of integrity and transparency in all our interactions, fostering trust and credibility with our clients and team members.
  • **Growth**: We measure growth by the tenacity and dedication of our team members, driving outstanding outcomes and excellence in all aspects of our work.
  • **Professional Development**: We are committed to continuous learning and professional growth, recognizing that excellence is a journey, not a destination.

Essential Skills for a Customer Care Representative:

  • Clear written and verbal communication skills, with the ability to articulate complex ideas and solutions.
  • 1+ years of prior experience in a customer-facing role, preferably in the marketing and client relations field.
  • Strong relationship management skills, with the ability to build and maintain long-term relationships with clients and colleagues.
  • Ability to adapt to a rapidly changing business and technology environment, leveraging all available tools and resources to deliver exceptional results.
  • Business acumen in the marketing and client relations field, with a deep understanding of industry trends and best practices.
  • Must understand and comply with applicable regulations and standard operational procedures, ensuring seamless execution and compliance.
  • Must ensure that all transactions are executed properly and meet compliance guidelines, maintaining the highest level of integrity and accuracy.