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Customer Service Ambassador

1 month ago

Alexandria, Virginia, United States Local Firm Hiring - ASAP Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to provide exceptional service and support to our customers.

Main Responsibilities:

  • Provide prompt, friendly, and efficient customer service
  • Identify and assess customer needs to provide appropriate solutions and recommendations
  • Ensure accurate and detailed documentation of customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system
  • Collaborate with other team members and departments to resolve complex customer issues and escalate as necessary
  • Maintain a comprehensive knowledge of company products, services, and policies to effectively assist customers and provide accurate information
  • Proactively build rapport to enhance customer satisfaction
  • Meet or exceed individual and team performance goals

About Us:

At Local Firm Hiring, we value personalized interactions and are committed to rebuilding the value of communication.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.