Customer Service Ambassador

1 week ago


Alexandria, Virginia, United States Local Firm Hiring - ASAP Full time

We are seeking a highly motivated and customer-focused individual to join our team as an Entry Level Customer Service Representative.

This role involves providing exceptional service and support to ensure customer satisfaction.

Main Responsibilities:

  • Provide prompt, friendly, and efficient customer service
  • Identify and assess customer needs to provide appropriate solutions and recommendations
  • Ensure accurate and detailed documentation of customer interactions, inquiries, and resolutions in the CRM system
  • Collaborate with other team members and departments to resolve complex customer issues and escalate as necessary
  • Maintain a comprehensive knowledge of company products, services, and policies to effectively assist customers and provide accurate information
  • Proactively build rapport to enhance customer satisfaction
  • Meet or exceed individual and team performance goals


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