Client Services Manager

1 week ago

Rolling Meadows, Illinois, United States GB - Global Full time
About the Role

We are seeking a highly skilled Client Services Manager to join our team at GB - Global. As a Client Services Manager, you will be responsible for managing a book of business, covering multiple industries and client locations, and building, expanding, and solidifying relationships with existing clients.

Key Responsibilities
  • Deliver exceptional service to all clients within your book
  • Solve common issues, identify client concerns/opportunities and drive solutions with limited guidance
  • Serve as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.)
  • Develop client trust and confidence
  • Renew own accounts of low to moderate complexity with limited assistance
  • Organize and lead effective group meetings on behalf of client (claims reviews)
  • Facilitate discussions effectively, selling value of AJG services
  • Perceived as critical link between client, management and claims operations
  • Requires minimal levels of supervision in areas like responsiveness, renewal planning/delivery and analytics
  • Obtain data through internal tools and manipulate to identify trends and meaningful information for clients
  • Execute and present analysis results proficiently
  • Demonstrate effective project management skills by conveying and managing what and when deliverables from others are needed
  • Stays current on company and industry developments
Requirements
  • Bachelor's degree and 3 years related experience
  • Insurance license required
  • Solid understanding of risk, insurance, and claims
  • Often travels for client needs (e.g., claim reviews, stewardship discussions)
Preferred
  • Strong working knowledge of GB products and services
  • Has completed training and/or certification courses to demonstrate knowledge in these areas
  • Able to travel approximately 30% - 35%
  • Industry designations highly preferred

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