Insurance Customer Service Representative
5 days ago
**Become a Customer Service Expert**
**Insurance Customer Service Representative**
**Job Summary**
At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you.
This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling.
**Key Responsibilities**
• Interact with customers, clients, insurance carriers and internal sources to provide coverage information
• Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
• Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
• Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
• Utilize tools and applications to complete needs assessments
• Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
• Weekly review of quality standards and performance
**Requirements & Qualifications**
• Ability to complete pre-licensing course and pass the applicable resident state exam
• Ability to pass the Insurance Application Form background screening as applicable by state
• Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
• Strong communication skills, including the ability to toggle between screens while chatting with the member
• Exceptional customer service skills
• Experience in Customer Service, Healthcare, Insurance or related field preferred
• High school diploma (higher education preferred)
• Must pass a background check and drug screening
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