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Customer Service Representative

2 months ago

Augusta, Maine, United States Richmond Pediatrics Full time

Job Summary

Richmond Pediatrics is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our services and policies
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Develop and maintain a thorough knowledge of our services and policies to effectively communicate with customers
  • Meet or exceed customer satisfaction targets and quality standards

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a positive impact on the lives of our patients and their families

Why Richmond Pediatrics?

We are a leading pediatric healthcare provider dedicated to delivering exceptional care to our patients and their families. Our team is passionate about making a difference in the lives of children and families, and we are committed to providing a supportive and inclusive work environment.