Front Desk Associate Overnight
4 weeks ago
At Planet Fitness, we're dedicated to providing a high-quality fitness experience in a welcoming, judgement-free environment. With over 2,000 clubs across the United States, we're one of the largest and fastest-growing franchisors and operators of fitness centers in the country.
Job SummaryWe're seeking a Front Desk Associate to join our team at Planet Fitness. As a Front Desk Associate, you'll be responsible for providing exceptional customer service to our members, prospective members, and guests. You'll be the face of our club, ensuring that every interaction is positive and memorable.
Key Responsibilities- Greet members and guests, answering any questions or concerns they may have.
- Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys.
- Resolve member concerns and escalate to a manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
- Perform prospective member calls and tours, assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regularly clean and sanitize exercise equipment and Black Card spa amenities, as well as communal spaces and assigned areas.
- Ensure restrooms are clean and sanitized, stocked, and clutter-free, following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas, quickly fixing any safety/policy issues and addressing cleanliness concerns.
- Promptly address maintenance and facility concerns, such as broken and/or missing equipment.
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Ability to pass a background check.
- Willingness to become CPR/AED certified (training provided by Planet Fitness).
- Basic computer proficiency.
- Medical, dental, and vision insurance.
- Vacation/sick time/holiday pay.
- Free Black Card membership.
- 401(k) and Roth retirement savings plan.
- Employee perks and discounts.
- Engaging team-building competitions and social events.
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