Orthopaedic Solutions Management Front Desk Representative

4 weeks ago


New Port Richey, Florida, United States Orthopaedic Solutions Management Full time

Job Title: Front Desk Representative

Job Summary: We are seeking a highly organized and detail-oriented Front Desk Representative to join our team at Orthopaedic Solutions Management. The successful candidate will be responsible for ensuring a smooth patient experience, from initial contact to check-in and beyond.

Key Responsibilities:

  • Prepare the office for patient arrival by turning on lights, unlocking doors, and ensuring necessary sign-in sheets are in place.
  • Greet patients warmly and introduce yourself, welcoming new patients to our practice.
  • Communicate effectively with patients regarding any delays or clinic/wait times.
  • Provide patients with the intake tablet and instructions on how to use it.
  • Assist patients who are having difficulty using the tablet.
  • Ensure patients have completed all required intake information.
  • Verify patient identification and insurance cards match the information in their Athena account.
  • Scan new insurance cards and email the Benefit Department with any changes.
  • Verify authorization is present in the patient's account in Athena.
  • Check insurance benefits have been verified within the past 90 days.
  • Collect co-pays, deductibles, co-insurance, and outstanding patient balances.
  • Inform patients of credit card on file process and obtain signed agreements.
  • Begin check-in process in Athena.
  • Print financial agreements or advanced beneficiary notices and obtain patient signatures.
  • Upload outside patient imaging CDs into Medview PAC's system.
  • Prepare paperwork for the next day's clinic.
  • Schedule follow-up appointments.
  • Complete end-of-day batches.
  • Process disability form payments.
  • Scan daily batches in the Z drive and forward documents for scanning to Patient Records.
  • Ensure clinics run smoothly by informing the Zone Lead or Supervisor of any problems or issues.

Requirements:

  • High School Diploma
  • 2 years experience in a medical environment


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