Front Desk Representative

3 weeks ago


Port Saint Lucie, Florida, United States BBL Hospitality Full time

Job Summary

We are seeking a skilled Front Desk Agent to join our team at BBL Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience.

Key Responsibilities

  • Register guests into the hotel in a prompt and courteous manner, utilizing up-selling techniques to maximize room rates.
  • Check guests out of the hotel, processing customer payments according to established policies and procedures.
  • Respond to guest requests promptly, promoting hotel services, facilities, and outlets to increase guest satisfaction.
  • Resolve guest complaints to the satisfaction of the customer, informing the supervisor of major problems or unhappy guests.
  • Book guest reservations or coordinate with the reservation center.
  • Handle departmental accounting of moneys, receipts, guest accounts, and other forms of credit, posting all charges and completing the cashier's report.

Requirements

  • High school diploma or equivalent preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible schedules, including weekends and holidays.
  • Physical requirements include speaking, hearing, reading, writing, typing, lifting, and carrying.

About Us

BBL Hospitality is a leading hospitality company dedicated to providing exceptional service to our guests. We offer a range of benefits, including paid time off, 401K investment, and referral bonuses.


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