Operations Manager

3 days ago


Durham, North Carolina, United States Playa Bowls Full time
About the Role

As an Operations Manager at Playa Bowls, you will play a vital role in ensuring the smooth operation of our fast-paced and dynamic restaurant environment. This position is responsible for managing and maintaining the quality of food, delegating work to employees, leading opening and closing shifts, and solving customer issues in a polite and professional manner.

Job Responsibilities
  • Food Quality Management: Ensure that all food products meet the highest standards of quality, presentation, and safety.
  • Team Leadership: Delegate tasks and responsibilities to team members, provide guidance and support, and ensure that all employees are working efficiently and effectively.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner, ensuring that every guest leaves the restaurant with a positive experience.
Requirements and Qualifications
  • Availability: Must be available to work weekends and flexible hours.
  • Certification: Must pass the required PB Food Safety certification requirement within 3 months of employment.

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