Hotel Front Desk Representative

3 days ago


Rockford, Illinois, United States Hilton Garden Inn Rockford Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Garden Inn Rockford. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Manage room bookings, respond to guest inquiries, and resolve any issues that may arise during their stay.
  • Ensure accurate and up-to-date guest account information, including room assignments and special requests.
  • Provide a warm welcome to guests, check them in and out, and ensure they have everything they need for a comfortable stay.
  • Field customer complaints and work with the housekeeping staff to ensure rooms are ready for new guests.
Requirements:
  • Excellent time management, organizational, and customer service skills.
  • Working knowledge of Microsoft Office and reservation management systems.
  • 1+ year of hotel industry experience or related job preferred.

We offer a competitive hourly rate of $15 per hour and a dynamic work environment with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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