Guest Services Representative

2 weeks ago


Rockford, Illinois, United States United Service Companies Full time

Position Overview:

The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position requires a friendly demeanor and a commitment to providing excellent service.

  • Welcoming Guests: Greet guests and visitors with a warm smile and professional attitude.
  • Communication: Answer incoming calls promptly and assist callers with their inquiries in a courteous manner.
  • Guest Management: Update and maintain guest information, handling requests such as bookings and local recommendations.
  • Inventory Control: Manage room availability, oversee guest accounts, and ensure the security of keys and cash.
  • Issue Resolution: Address guest concerns by communicating effectively with management and collaborating with other departments.
  • Skills Required: Proficiency in Microsoft Office, exceptional interpersonal skills, and the ability to work collaboratively within a team.
  • Qualifications: A high school diploma or GED is required, with prior experience in a front desk role being advantageous.

About United Service Companies: We are dedicated to delivering outstanding service and fostering a welcoming atmosphere for all our guests. Our commitment to excellence is reflected in every interaction, ensuring that each visitor has a memorable experience.



  • Rockford, Illinois, United States United Service Companies Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position involves a variety of responsibilities aimed at maintaining high standards of service.Welcoming Guests: Greet guests and visitors with a warm and professional attitude, ensuring they feel valued from the moment they...


  • Rockford, Illinois, United States Hilton Garden Inn Rockford Full time

    Are you enthusiastic about delivering exceptional service and creating memorable experiences for guests? If so, the role of Guest Services Representative at Hilton Garden Inn Rockford may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a seamless check-in...


  • Rockford, Illinois, United States Hilton Garden Inn Rockford Full time

    Job OverviewAre you enthusiastic about delivering exceptional service and creating memorable experiences for guests? If so, the Guest Services Representative role at Hilton Garden Inn Rockford could be the perfect opportunity for you. In this position, you will greet guests, manage their account details, and ensure they have all they need for a remarkable...


  • Rockford, Illinois, United States Hard Rock Casino Rockford Full time

    Job OverviewThe individual in this role is tasked with effectively conveying the details of the Player's Club program. This includes assessing whether guests meet the minimum criteria for complimentary services and products, providing comprehensive information about the Player's Club, and actively promoting the program to patrons on the casino floor.Key...


  • Rockford, Illinois, United States Hard Rock Casino Rockford Full time

    Job OverviewThe individual in this role is tasked with effectively conveying the Player's Club initiative; assessing whether the minimum criteria for complimentary services and/or products have been satisfied, informing guests about all facets of the Player's Club, and advocating for the Player's Club program to patrons on the gaming floor.Key...


  • Rockford, Illinois, United States Red Roof Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative at Red Roof. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.**Key Responsibilities:**Welcome and assist guests with their stay,...


  • Rockford, Illinois, United States CHUCK E CHEESE Full time

    Become a part of our vibrant team at Chuck E. Cheese (CEC)We have thrilling positions available for Guest Service Associates and Food Service Attendants.Engage in our Work Today, Get Paid Tomorrow initiative.We foster a supportive atmosphere for both newcomers and those aiming to elevate their careers.Empowerment is essential - our team members deliver...


  • Rockford, Illinois, United States Biolife Plasma Services Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center, you will play a vital role in ensuring the safety and satisfaction of our donors.Key Responsibilities:Screen new and repeat donors to ensure eligibility for plasma...


  • Rockford, Illinois, United States CHUCK E CHEESE Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Cashier to join our team at Chuck E. Cheese. As a Cashier, you will be the frontline of guest service, responsible for taking orders, processing payments, and providing exceptional customer service.Key ResponsibilitiesTake orders and process payments in a fast-paced environmentProvide exceptional...


  • Rockford, Illinois, United States Aimbridge Hospitality Full time

    Job Summary:Aimbridge Hospitality is seeking a skilled Housekeeper to join our team. As a Housekeeper, you will be responsible for maintaining clean and attractive guest rooms, hallways, and public areas in our hotel.Key Responsibilities:Maintain the cleanliness and organization of guest rooms, including making beds, changing linens, and restocking...


  • Rockford, Illinois, United States Macatawa Bank Full time

    **Job Summary**The Customer Service Representative is a key role at Macatawa Bank, responsible for delivering exceptional customer experiences and providing top-notch service to our clients. As a Customer Service Representative, you will be the face of our bank, interacting with customers to understand their needs and providing solutions to their banking...


  • Rockford, Illinois, United States Family Credit Management Full time

    **About Us**Family Credit Management is a leading debt management organization dedicated to providing exceptional support to our clients. We are seeking a highly skilled and compassionate Client Services Representative to join our team.**Job Summary**We are looking for a detail-oriented and organized individual to assist our clients with their debt...


  • Rockford, Illinois, United States Illinois Bank & Trust, a division of HTLF Bank Full time

    Position Overview:The Financial Services Representative will play a vital role in delivering outstanding customer service within a dual-function capacity. This position is focused on ensuring a superior in-branch experience by addressing a wide range of customer needs, including transaction processing, sales, and service. By employing a consultative selling...


  • Rockford, Illinois, United States Road Ranger Full time

    Job SummaryAs a Food Service Representative at Road Ranger, you will be responsible for providing exceptional customer service to our valued customers. This role requires a strong focus on food preparation, store cleanliness, and operating the point-of-sale register.Key ResponsibilitiesProvide excellent customer service to ensure customer satisfaction and...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Midland States Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via phone, ensuring that their banking-related needs are met with professionalism and efficiency.Key...


  • Rockford, Illinois, United States Midland States Bank Full time

    Job SummaryThis position provides quality customer service via the telephone. The Customer Care Specialist ensures customers receive excellent service by answering questions, resolving problems, and processing requests related to a wide variety of banking-related needs.Key ResponsibilitiesAnswers all inbound banking-related calls routed directly to Midland...


  • Rockford, Illinois, United States Rosecrance Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Representative to join our team at Rosecrance. As a key member of our office staff, you will be responsible for providing exceptional service to clients, visitors, and staff, while maintaining a well-organized and efficient office environment.Key ResponsibilitiesAnswer and direct...


  • Rockford, Illinois, United States Midland States Bank Full time

    Compensation OverviewAt Midland States Bank, the base salary is just one aspect of our comprehensive Total Rewards program. The specific compensation is influenced by various factors including education, skills, internal equity, and experience. This role may also offer additional financial incentives such as short-term bonuses and long-term stock awards....


  • Rockford, Illinois, United States Golden Corral Full time

    Become a part of our dynamic team at Golden CorralWe are seeking enthusiastic individuals to take on various roles such as Bakers, Buffet Attendants, Bussers, Catering Staff, Guest Experience Representatives, Grill Cooks, Fry Cooks, Hot Cooks, Line Cooks, Local Store Marketing Coordinators, Hosts/Cashiers, Prep Cooks, Meat Cutters, Utility Staff, and...


  • Rockford, Illinois, United States Hilton Garden Inn Rockford Full time

    Join our dedicated team at Hilton Garden Inn Rockford as we seek a friendly and attentive Event Service Attendant to enhance our guests' experiences during special occasions. As an Event Service Attendant, your primary duties will include serving food and beverages to guests, clearing tables and utensils, and ensuring that all guest requests are fulfilled...