Guest Services Representative
2 weeks ago
Position Overview:
The Guest Services Representative plays a crucial role in ensuring a positive experience for all visitors. This position requires a friendly demeanor and a commitment to providing excellent service.
- Welcoming Guests: Greet guests and visitors with a warm smile and professional attitude.
- Communication: Answer incoming calls promptly and assist callers with their inquiries in a courteous manner.
- Guest Management: Update and maintain guest information, handling requests such as bookings and local recommendations.
- Inventory Control: Manage room availability, oversee guest accounts, and ensure the security of keys and cash.
- Issue Resolution: Address guest concerns by communicating effectively with management and collaborating with other departments.
- Skills Required: Proficiency in Microsoft Office, exceptional interpersonal skills, and the ability to work collaboratively within a team.
- Qualifications: A high school diploma or GED is required, with prior experience in a front desk role being advantageous.
About United Service Companies: We are dedicated to delivering outstanding service and fostering a welcoming atmosphere for all our guests. Our commitment to excellence is reflected in every interaction, ensuring that each visitor has a memorable experience.
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Guest Services Representative
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