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Hotel Front Desk Representative

2 months ago

Rockford, Illinois, United States Hilton Garden Inn Rockford Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at Hilton Garden Inn Rockford.

Key Responsibilities:

  • Manage room bookings, respond to guest inquiries, and provide exceptional customer service.
  • Ensure accurate and up-to-date guest account information.
  • Welcoming guests, checking them in and out, and providing correct keys and room numbers.
  • Field customer complaints and resolve issues in a professional manner.
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests.

Requirements:

  • Excellent time management, organizational, customer service, and interpersonal skills.
  • High school diploma or equivalent required.
  • Working knowledge of Microsoft Office and reservation management systems.
  • Experience in the hotel industry or related field preferred.

Why Work with Us:

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.