IT Support Specialist
2 weeks ago
Contract Position
Local Candidates Preferred
Certifications Required: A+ Certification or Network+ Certification
Position Overview:
• Deliver on-site technical assistance for clients at designated locations.
• Diagnose and resolve end-user workstation and peripheral issues, both remotely and in person.
• Ensure compliance with policies and procedures while maintaining functionality of end-user applications and equipment.
• Install and support critical network devices.
• Manage end-user data backup and recovery processes with meticulous attention to detail.
• Handle surplus equipment according to established protocols, ensuring proper sanitization and disk wiping.
• Document and track problem tickets, escalating to relevant teams as necessary.
• Collaborate with vendor support to troubleshoot technical issues related to desktop hardware and software.
• Assist with special projects, including the setup, breakdown, and relocation of computer systems and peripherals.
Essential Qualifications:
- Vocational/Technical degree in computer applications, technology, or a related field from an accredited institution: Required
- Minimum 2 years of experience troubleshooting network connectivity in LAN and WAN environments: Required
- At least 2 years of experience in imaging and deploying laptops: Required
- 2 years of experience providing hardware support for desktop/laptop computers: Required
- 2 years of experience supporting Microsoft Outlook: Required
- 2 years of experience with Microsoft Office 2013 or newer: Required
- 2 years of experience assisting remote workers and resolving VPN issues: Required
- 2 years of experience with Bitlocker encryption and malware removal software: Highly desired
- 2 years of experience troubleshooting local and network printers: Required
- 2 years of technical support experience in a Windows 10 environment: Highly desired
- 2 years of experience supporting Cisco VoIP phones: Highly desired
- 2 years of experience setting up computers for new hires and offboarding: Required
- 2 years of experience in an Active Directory Domain environment: Required
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