Customer Service Consultant

2 weeks ago

Saint Albans, Vermont, United States Handy Toyota Full time
About Handy Toyota
Handy Toyota has been a trusted name in the automotive industry since our inception in 1973. We prioritize our workforce, treating each member as part of our family. Our commitment to employee development is evident through our continuous training programs, opportunities for career advancement, and a forward-thinking workplace culture. We believe in nurturing talent from within our organization.

Position Overview
We are on the lookout for a Customer Service Consultant to enhance our team.

*This position includes a 90-day training wage prior to the commencement of standard compensation.

What We Provide
  • Comprehensive benefits package
  • Health insurance
  • 401(k) retirement plan with employer matching
  • Vision coverage
  • Dental insurance
  • Short-term disability coverage
  • Life insurance options
  • Career growth opportunities
  • Discounts on sales and services
  • Internal promotions
  • Employee recognition programs
Key Responsibilities
  • Warmly welcoming clients as they arrive in the service area.
  • Conducting a thorough vehicle inspection, collecting customer details, and identifying primary issues. Accurately relay all vehicle concerns as described by the client.
  • Reviewing vehicle maintenance records and confirming the necessity for service or manufacturer recalls.
  • Encouraging the sale of services, parts, and accessories: Prepare a detailed and precise estimate for parts and labor.
  • Setting and communicating a reliable completion timeline.
  • Tracking the status of each vehicle throughout the day and providing updates to clients as necessary.
  • Ensuring the final invoice aligns with the services rendered on the repair order. Contacting clients to inform them of completion.
  • Clarifying all completed work and associated charges to the customer.
  • Processing customer payments via cash, check, or credit card.
  • Conducting active vehicle delivery, escorting clients to their completed vehicle and ensuring their satisfaction.
  • Carrying out additional tasks as assigned by the Service Manager.
Qualifications
  • Organized and approachable demeanor
  • Proven ability to lead and manage others
  • Strong time management capabilities
  • Excellent communication skills with clients
  • Professional and polished appearance
  • Consistent track record of service and sales achievements
  • Strong history of positive customer satisfaction outcomes
  • Team-oriented and self-driven
  • Able to work independently with minimal supervision
  • Valid driver's license with a clean driving record
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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