Customer Support Specialist in Foodservice

1 week ago

San Marcos, California, United States TriMark USA Full time

TriMark USA

Wholesale Customer Service Representative

Counter Sales - Full Time

Company Overview

TriMark USA stands as one of the nation's premier suppliers of foodservice equipment and essentials. Our mission is to support our clients by offering design solutions, commercial apparatus, and foodservice products across diverse industries. We are committed to our core values, focusing on fostering trusted partnerships, prioritizing customer success, embracing a proactive approach, and delivering excellence in all endeavors. Our customers are at the core of our operations.

Position Summary

The role involves full-time engagement as a retail customer service and business-to-business sales associate at the counter.

Key Responsibilities

  1. Assist culinary professionals, restaurant proprietors, and cooking enthusiasts with their purchases at the sales counter.
  2. Effectively communicate and collaborate with vendors and clients to ensure seamless processing of special orders.
  3. Address and resolve customer inquiries and complaints promptly.
  4. Manage refunds and exchanges efficiently.
  5. Operate independently or with minimal oversight.
  6. Package purchases securely for safe transportation.
  7. Maintain a tidy and organized workspace.
  8. Process payments accurately, ensuring all pricing and quantities are correct, and provide receipts to customers.
  9. Balance the cash register and prepare reports for credit and debit transactions.
  10. Occasionally visit clients as needed.
  11. Perform additional duties as assigned.

Qualifications and Skills

  1. Strong analytical abilities with a keen attention to detail.
  2. Exceptional verbal and written communication skills, with a professional demeanor.
  3. Dynamic and energetic personality.
  4. Experience in the foodservice industry is advantageous.
  5. Capability to manage multiple tasks and adapt quickly.
  6. Proficiency in computer usage is essential.

Education and Experience

A high school diploma or equivalent GED is required. Previous experience in cashiering and customer service is necessary. Proficiency in reading, writing, and speaking English is required, with additional languages being a plus.

Background Requirements

Candidates must successfully pass a background check and may be required to undergo a drug test for specific roles. Legal authorization to work in the U.S. without sponsorship is mandatory. TriMark USA participates in the E-Verify program.

Employee Benefits

We offer a flexible time-off program, comprehensive medical insurance with prescription coverage, dental and vision plans, life insurance options, and 100% employer-paid long-term disability coverage. Additional benefits include health and dependent care spending accounts, a 401(k) retirement savings plan, and a tuition reimbursement program after one year of service. We are dedicated to continuous training and growth opportunities for our employees.

Diversity and Inclusion

TriMark USA is committed to fostering diversity, equity, and inclusion within our workforce. We believe that uniting the unique differences of our employees strengthens our organization and enhances our service to clients. If you require reasonable accommodations during the application or interview process, please reach out to our Talent Acquisition Operations Manager.

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