Front of House Manager
2 hours ago
7 Hills Brewing Co. is seeking a highly skilled and experienced Front of House Supervisor to join our team. As a key member of our service team, you will be responsible for ensuring exceptional guest experiences and maintaining a positive and productive work environment.
Key Responsibilities- Run daily/nightly shifts with precision and attention to detail
- Ensure the restaurant is clean and well-maintained, setting a high standard for staff and guests alike
- Supervise personnel-related matters, including interviewing, hiring, training, coaching, evaluating, promoting, counseling, and discharging
- Assist the manager in achieving budget goals and objectives
- Operate Touch Bistro P.O.S. and 7 Shifts scheduling applications with ease
- Ensure guest contact through 100% table touches, fostering a sense of community and connection
- Maintain a positive attitude and work environment, promoting a culture of excellence and teamwork
- Transmit messages from upper-level management to service staff, ensuring seamless communication
- Liaise with the company, representing 7 Hills Brewing Co. in a professional and courteous manner
- Develop extensive knowledge of our food and drink menu, ensuring accurate and enthusiastic recommendations
- Handle guest recovery situations with poise and professionalism
- Encourage staff relationships and a sense of camaraderie among team members
- Perform opening and closing duties with precision and attention to detail
- Work collaboratively as a team player, supporting colleagues and contributing to a positive work environment
- Handle bank and money transactions with accuracy and attention to detail
- Maintain and direct the host stand, ensuring a smooth and efficient guest experience
- Resolve conflicts and issues in a fair and professional manner
- Arrive on time and be punctual, setting a good example for staff and guests alike
- Flexible scheduling to meet the needs of the business
- Ability to follow standard operations procedures and protocols
- Physical ability to lift up to 25 lbs and carry up to 30 feet
- Ability to push/pull up to 90 lbs up to 30 feet
- Ability to stand and walk for a majority of the work shift
- Ability to follow restaurant cash handling safety and security procedures
- Compliance with all Federal, State, and local liquor, health, and safety regulations
- Knowledge of and compliance with restaurant's Human Resources policies and processes
- Server and Bartender experience required
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