Front of House Manager

2 hours ago


Dubuque, Iowa, United States 7 Hills Brewing Co, LLC Full time
Job Summary

7 Hills Brewing Co. is seeking a highly skilled and experienced Front of House Supervisor to join our team. As a key member of our service team, you will be responsible for ensuring exceptional guest experiences and maintaining a positive and productive work environment.

Key Responsibilities
  • Run daily/nightly shifts with precision and attention to detail
  • Ensure the restaurant is clean and well-maintained, setting a high standard for staff and guests alike
  • Supervise personnel-related matters, including interviewing, hiring, training, coaching, evaluating, promoting, counseling, and discharging
  • Assist the manager in achieving budget goals and objectives
  • Operate Touch Bistro P.O.S. and 7 Shifts scheduling applications with ease
  • Ensure guest contact through 100% table touches, fostering a sense of community and connection
  • Maintain a positive attitude and work environment, promoting a culture of excellence and teamwork
  • Transmit messages from upper-level management to service staff, ensuring seamless communication
  • Liaise with the company, representing 7 Hills Brewing Co. in a professional and courteous manner
  • Develop extensive knowledge of our food and drink menu, ensuring accurate and enthusiastic recommendations
  • Handle guest recovery situations with poise and professionalism
  • Encourage staff relationships and a sense of camaraderie among team members
  • Perform opening and closing duties with precision and attention to detail
  • Work collaboratively as a team player, supporting colleagues and contributing to a positive work environment
  • Handle bank and money transactions with accuracy and attention to detail
  • Maintain and direct the host stand, ensuring a smooth and efficient guest experience
  • Resolve conflicts and issues in a fair and professional manner
  • Arrive on time and be punctual, setting a good example for staff and guests alike
Requirements
  • Flexible scheduling to meet the needs of the business
  • Ability to follow standard operations procedures and protocols
  • Physical ability to lift up to 25 lbs and carry up to 30 feet
  • Ability to push/pull up to 90 lbs up to 30 feet
  • Ability to stand and walk for a majority of the work shift
  • Ability to follow restaurant cash handling safety and security procedures
  • Compliance with all Federal, State, and local liquor, health, and safety regulations
  • Knowledge of and compliance with restaurant's Human Resources policies and processes
  • Server and Bartender experience required


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