Hotel Front Desk Representative

1 month ago


Dubuque, Iowa, United States Best Western Plus Dubuque Hotel and Conference Center Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at the Best Western Plus Dubuque Hotel and Conference Center. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Manage guest arrivals and departures, ensuring a smooth and efficient check-in and check-out process
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Process room bookings, cancellations, and modifications, maintaining accurate records and ensuring seamless communication with the housekeeping department
  • Perform regular bookkeeping duties, ensuring guest information is up-to-date and accurate
  • Provide exceptional customer service, addressing guest complaints and concerns in a professional and empathetic manner
Requirements
  • 1+ year of experience in a hospitality industry role, preferably as a hotel front desk agent or similar position
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management
  • Working knowledge of Microsoft Office and reservation management systems
  • High school diploma or equivalent required
About Us

The Best Western Plus Dubuque Hotel and Conference Center is a dynamic and growing organization that values its employees and provides opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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