Chief Customer Experience Officer

1 week ago


Boston, Massachusetts, United States Talon GmbH Full time
Key Responsibilities

The Chief Customer Experience Officer at Talon GmbH will be responsible for spearheading the development and implementation of customer retention and growth strategies.

This role requires close collaboration with the Customer Success team to ensure alignment with post-sale revenue goals, as well as working with the wider marketing team to create integrated campaigns that highlight Talon GmbH's customer success stories.

The ideal candidate will have experience in executing ROI-driven marketing and post-sale demand generation programs, as well as a proven track record of scaling advocacy programs with CxOs.

Additionally, this role involves establishing a robust program to showcase customer experiences through case studies and success stories, as well as partnering with Product Marketing to create resources that help customers maximize the value of Talon GmbH's product.

The successful candidate will also be responsible for tracking and reporting on key customer marketing metrics, such as customer satisfaction, Net Promoter Score (NPS), upsell/renewal targets, and customer lifetime value (CLV).

Requirements
  • Proven success scaling advocacy programs with CxOs
  • Experience in executing ROI-driven marketing and post-sale demand generation programs
  • Strong analytical and storytelling skills
  • Ability to concisely articulate a vision that resonates with internal stakeholders like sales and success and inspires customers
  • Comfort with ambiguity and ability to establish new processes to scale teams
What We Offer
  • An estimated salary of €100,000 - €120,000 per year, depending on experience
  • A flexible and family-friendly work environment
  • A comprehensive benefits package, including learning budget, flexible PTO, 401(k), remote-work abroad up to 90 days, and mental health support with Nilo.health
  • Opportunities for growth and professional development


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