Sales Associate for Customer Engagement
2 weeks ago
Objective:
To facilitate the processing of sales orders while delivering exceptional customer service. Aims to enhance revenue and profitability through effective communication with clients and branch leadership. Must possess or acquire comprehensive knowledge of all products and services provided by the organization and demonstrate the ability to convey this information effectively.
Key Responsibilities:
- Welcome customers and accurately input their sales orders.
- Inform customers about the range of products and services available.
- Assist customers by recommending related and supplementary products.
- Guide customers in finding items within the store.
- Confirm correct items and quantities for customer collection.
- Respond to phone inquiries and assist customers.
- Address technical questions regarding products.
- Process sales orders and manage deposits.
- Issue warranty credit memos.
- Cancel sales orders with necessary authorization.
- Maintain displays for inventory items.
- Perform additional tasks as directed by the Operations Manager.
Must be open to working overtime, on holidays, and weekends as needed.
Essential Skills Required
Language Proficiency:
Ability to read, understand, and communicate effectively.
Numerical Skills:
Must be capable of performing basic mathematical calculations.
Analytical Skills:
Utilize common sense to follow instructions accurately.
Manual Skills:
Ability to operate office machinery and equipment.
Physical Requirements:
Capability to use office equipment and lift heavy items.
Communication Skills:
Ability to converse and listen effectively while maintaining a positive demeanor.
Work Environment:
Engage in tasks within an office and warehouse environment with exposure to various conditions.
Become a part of our team and contribute to a company that prioritizes customer satisfaction and product expertise.
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