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Automation Field Service Specialist

2 months ago

Seattle, Washington, United States Amada America, Inc. Full time
Job Overview

The role involves providing comprehensive support for Amada Automation Systems, particularly focusing on core machinery. This position encompasses various responsibilities including installation, maintenance, operational training, and software support.

Key Responsibilities:
  • Expertise in diagnosing and resolving issues related to mechanical, hydraulic, pneumatic, electrical, and control systems.
  • Ability to accurately interpret layout diagrams and blueprints for equipment installation.
  • Daily completion of service reports and weekly expense documentation.
  • Strong communication skills in English are essential.
  • Exceptional customer service skills with a focus on follow-up.
  • Overseeing the entire equipment installation process at client locations, which may involve physical tasks such as lifting and maneuvering.
  • Providing training on operation, applications, software, and part programming.
  • Utilizing Amada's application software for line control and programming tasks.
  • Regular travel within designated territories is required.
  • Physical capability to lift weights up to 50 lbs.
Additional Responsibilities:
  • Proficiency in Spanish is considered a plus.
Reporting Structure:

This position reports directly to the Regional Service Manager.

Qualifications:

A bachelor's degree in Electronics or a minimum of an associate degree with relevant experience is preferred.

Skills Required:
  • Ability to analyze and repair various systems including mechanical, hydraulic, pneumatic, optical, and electrical.
  • Proficient in the use of hand tools, Volt/Ohm meters, and oscilloscopes.
  • Familiarity with computers and Windows operating systems.
  • Capability to read and understand mechanical and electrical schematics.
  • Accountability and responsibility in providing service and support throughout the customer's machine ownership experience.
Travel Requirements:
  • Regular travel within assigned territories with occasional overnight stays.
Compensation:

The pay rate for this position is $30.00 per hour.

Benefits Offered:
  • Comprehensive medical and hospitalization coverage.
  • Pharmacy benefits.
  • Dental and vision insurance.
  • 401(k) retirement plan.
  • Profit-sharing opportunities.
  • Life insurance coverage.
  • Long-term disability insurance.
  • 12 paid holidays annually.
  • Travel accommodations and mileage reimbursement.
  • $200 voucher for work boots.
  • Uniforms, laptop, cellphone, and toolbox provided.
Working Conditions:

Physical demands include lifting an average weight of 50 lbs on a daily basis.