Field Services Specialist

4 weeks ago

Seattle, Washington, United States SPS North America Inc Full time

Job Summary:

The Field Services Specialist will provide exceptional customer service to clients and support the operations of the office. This role will involve providing shipping and receiving services, assisting with copy/print production, and performing daily key operations of convenience multi-function devices.

Key Responsibilities:

  • Provides exceptional world-class service to all clients (in all forms of communication).
  • Performs duties associated with the shipping and receiving of materials, such as packaging and sealing shipments.
  • Assists with copy/print production and/or monitoring the copy/print equipment.
  • Provides binding services such as GBC, Velo, Coil, and Wire.
  • Performs daily key operations of convenience multi-function devices (ensuring prompt, courteous, and efficient service).
  • Performs duties of scanning and imaging documents and light copy/print reproduction services.
  • Maintains the Office Services Center area in a neat and orderly fashion.
  • Services and replenishes the pantry, conference, kitchen, or meetings areas.
  • Oversees office equipment maintenance and safety tests.
  • Breakroom organization, cleaning, and stocking.
  • Inventories office supplies and orders accordingly.
  • Provides reception or concierge (front of office) coverage as needed.
  • Receiving guests and contacting associated client host, coordinating with Building Management.
  • Logs visitors into the registration system.
  • Provides light administrative support to staff as directed.

Requirements:

  • Excellent customer service skills.
  • MS Office Suite experience with intermediate to expert competency.
  • Working knowledge of MFD (Multi-Functional Device) equipment.
  • Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
  • Possesses ability to work independently and capable of completing projects.
  • Proactively seeks out additional work during downtime.
  • 6+ months prior work experience preferred.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Adhere to all policies and procedures required.

Travel:

Travel is an essential part of the Field Services Specialist role and it is mandatory to have access to a reliable means of transportation.

Assignments can include traveling from one SPS site to another SPS site after your arrival to your "home" location as required by business need.

Travel distance will be predominately within the FSS's assigned region.

Career Growth:

An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.

SPS North America Inc offers a comprehensive benefits package, including medical, dental, vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies.

Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally.

SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

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