Customer Success Manager, East
3 weeks ago
Swooped is a leading provider of cloud-based solutions for businesses. Our mission is to empower companies to build, scale, and secure their online presence.
About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of Enterprise customer accounts, providing post-sales support, customer onboarding, success measurement, issue resolution, expansion opportunities identification, and customer renewals.
Key Responsibilities- Manage a portfolio of Enterprise customers
- Be a trusted technical advisor by aligning our platform features with the customer's business strategy
- Drive incremental value by leading the customer through training and adoption of our best practices
- Guide the customer through their lifecycle by driving adoption while realizing business value
- Mentor customers on how best to use our technology
- Leverage account tiering to prioritize your account portfolio while ensuring retention and growth
- Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
- Facilitate Executive Business Reviews with economic decision makers and executive sponsors
- Act as the Voice of the Customer to align our resources and efforts to improve the customer experience
- Partner with the Sales team to help identify and raise expansion opportunities
We are looking for a highly motivated and experienced Customer Success Manager with a strong background in customer/account management, technical skills in frontend development, cloud infrastructure, and networking. You should have experience maintaining relationships from junior to C-suite level, strong initiative and positive attitude, and a strong collaboration mindset & capabilities.
What We OfferWe offer a great compensation package and stock options, inclusive healthcare package, learn and grow opportunities, flexible time off, remote friendly work environment, and a WFH budget for you to outfit your space as needed.
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