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Hotel Operations Manager

2 months ago

Des Moines, Iowa, United States Home2 Suites Des Moines at Drake University Full time
About the Role

The General Manager is responsible for the overall operation of the hotel, including the Rooms, Food & Beverage, Administrative, Sales, Marketing, and Maintenance Divisions. This key leadership role sets the culture of the workplace with an unwavering emphasis on guest satisfaction and associate performance.

Key Responsibilities
  • Proactively address guest concerns by ensuring accessible and convenient amenities and service offerings.
  • Effectively manage budgeted revenue by partnering with sales and revenue management teams.
  • Control purchasing to ensure effective management of controllable expenses.
  • Hire, train, and motivate an effective hotel team to deliver on guest expectations.
  • Promote a diverse and inclusive environment for all hotel guests and associates.
  • Lead the hotel team through personal example while inspiring hotel leaders to uphold the culture of the company and hotel.
  • Effectively communicate with all hotel departments to ensure availability of supplies and tools needed to perform work.
  • Listen to guests and empathize with their challenges and act on guests' concerns.
  • Maintain professionalism consistent with hotel brand and company expectations.
  • Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
Requirements
  • 5+ years of hotel management experience, preferably with the same brand.
  • Experience or involvement with sales and revenue management preferred.
  • Bachelor's degree or equivalent education and experience required.
  • Valid driver's license.
  • Excellent verbal and written communication skills, including strong diplomacy skills with focus on problem solving.
  • Strong administrative skills with intermediate experience with Microsoft Office systems.
  • Ability to speak, read, and write in primary language used in the workplace.