Front Desk Representative

19 hours ago


Peoria, Arizona, United States Residence Peoria Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Residence Peoria. As a Front Desk Representative, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities:

  • Register guests and handle room reservations in a timely and efficient manner.
  • Provide accurate and friendly service to guests, responding to their inquiries and resolving any issues that may arise.
  • Operate the front desk computer system, managing room assignments, and ensuring accurate billing and payment processing.
  • Handle guest requests, such as delivering packages, messages, and amenities, and ensuring that all guest needs are met.
  • Work effectively in a fast-paced environment, multitasking and prioritizing tasks to ensure seamless guest service.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient operation.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date on hotel policies, procedures, and services.

Requirements:

  • High school diploma or equivalent required; college coursework in a related field is a plus.
  • Previous experience in a hotel or hospitality setting is preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Basic knowledge of Microsoft Office suite and ability to learn hotel software systems.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A fun and dynamic work environment, with opportunities for growth and development.
  • A comprehensive training program, to ensure you have the skills and knowledge needed to succeed in your role.
  • A chance to work with a talented and dedicated team, passionate about delivering exceptional guest service.


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