Sales Development Manager

5 days ago

Augusta, Maine, United States Sheraton Augusta Hotel Full time
Job Description

**Job Summary:**

We are seeking a highly motivated and organized Sales Development Manager to join our team at Sheraton Augusta Hotel. The successful candidate will be responsible for planning and administering sales policies and programs to foster and promote hotel patronage, banquet room rental, and loyalty to the brand and to Sheraton Hotels.

Key Responsibilities:

  • Maintain complete knowledge of hotel policies and procedures, as well as franchise and departmental guidelines.
  • Review daily business status, schedules, priority assignments, booking, and all information pertinent to the department operation.
  • Work with minimal supervision to ensure that all incoming calls are answered in a timely manner with proper greetings and telephone etiquette.
  • Greet scheduled visitors and prepare action plans by individuals and teams for effective search of sales leads and prospects.
  • Accurately report month-end and year-to-date room night and revenue accounts on the hotel's revenue management system for revenue increasing opportunities and possible action plans.
  • Actively solicit and book business following hotel standards, suggesting hotel features and benefits to meet clients' needs and maximize revenues.
  • Attend and participate in monthly, weekly, or daily departmental meetings, as well as weekly revenue management meetings.
  • Adhere to all accounting policies regarding billing procedures for clients.
  • Welcome group contacts upon arrival at check-in and/or function and ensure guest satisfaction.
  • Establish a client base of organizations, associations, and corporate businesses through inside sales efforts.
  • Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
  • Conduct tours of the hotel and banquet facilities and entertain qualified potential clients, managing walk-in traffic.
  • Contact clients after scheduled booking/function to ensure guest satisfaction and to solicit repeat business.
  • Maintain up-to-date records on all accounts.
  • Consult newspapers, trade journals, and other publications to learn about contemplated conventions and social functions and events.
  • Maintain accurate computer information on all new and ongoing leads and accounts, including solicitation efforts.

Requirements:

  • Ability to operate the hotel's Property Management System (PMS), Property Specific Sales program, and Microsoft Office.
  • Excellent communication and interpersonal skills.
  • Organized and able to work well under pressure.
  • Ability to accurately record information and maintain confidentiality.
  • Enjoys working with and helping people.
  • Accountable and maintains a professional manner with guests, employees, managers, etc.

Working Conditions:

  • Must be able to work weekends and holidays if needed.
  • Employees are responsible for their own transportation to and from work.

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