Full Time Operations Manager

7 days ago


Midvale, Utah, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to lead our retail store team in delivering exceptional customer service and driving sales growth. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of the store, including inventory management, visual merchandising, and team management.

Key Responsibilities
  • Operational Excellence: Ensure the store is well-merchandised and well-stocked, with a focus on maintaining high standards of visual presentation and customer experience.
  • Team Leadership: Lead and develop a high-performing team of sales associates, providing coaching, training, and feedback to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Inventory Management: Oversee the receipt, storage, and display of merchandise, ensuring accurate inventory levels and minimizing stockroom discrepancies.
  • Visual Merchandising: Develop and implement visually appealing store displays and fixtures, ensuring a consistent brand image and driving sales growth.
  • Customer Service: Foster a customer-centric culture, ensuring that every customer interaction is positive and memorable.
  • Store Maintenance: Ensure the store is clean, safe, and well-maintained, with a focus on maintaining high standards of store appearance and functionality.
  • Reporting and Analysis: Provide regular sales and operational reports to store management, identifying areas for improvement and implementing corrective actions as needed.
Requirements
  • Leadership Experience: Proven experience in a leadership role, with a track record of driving sales growth and improving operational efficiency.
  • Retail Experience: A minimum of 2 years of retail experience, with a strong understanding of retail operations, visual merchandising, and customer service principles.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with team members, customers, and store management.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Advancement: Opportunities for career advancement and professional growth, with a focus on developing leadership skills and expertise.
  • Recognition and Rewards: Recognition and rewards for outstanding performance, including bonuses and promotions.


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