Healthcare Client Relations Specialist

1 week ago


Brooklyn, New York, United States AB Hires and Consulting Full time
Job Overview

AB Hires and Consulting is seeking a dedicated Healthcare Client Relations Specialist to join our team. This role is essential in ensuring a seamless connection between patients, their families, and healthcare professionals. The ideal candidate will play a pivotal role in enhancing communication and addressing any concerns to improve patient experiences.

Key Responsibilities:
  • Patient Advocacy: Act as the main contact for patients and their families, responding to inquiries, concerns, and requests with compassion and professionalism.
  • Effective Communication: Ensure clear communication between patients, families, and healthcare providers regarding care plans, procedures, and policies.
  • Documentation: Keep precise and comprehensive records of patient interactions, concerns, and resolutions, adhering to confidentiality and company standards.
  • Quality Enhancement: Engage in initiatives aimed at improving service quality and contribute to the formulation of policies that enhance patient satisfaction.
  • Coordination of Support Services: Help patients and families in accessing supplementary services such as financial advice, social work, and support networks.
Qualifications:
  • At least 2 years of administrative experience, ideally within a healthcare or homecare context.
  • Familiarity with healthcare programs and services is advantageous.
  • Alignment with the mission and values of the organization.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Exceptional written and verbal communication abilities.
  • Capacity to manage sensitive information with confidentiality.


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