Guest Services Associate
2 weeks ago
Guest Services Associate
We are looking for a dedicated individual to join our team in a part-time capacity as a Guest Services Associate. This role is essential in providing exceptional service to our diverse clientele.
Key Responsibilities:
- Deliver outstanding service and engage with a varied customer demographic.
- Welcome and seat patrons according to their reservations and in the appropriate service order, accommodating special seating requests when necessary.
- Maintain awareness of shift activities and flow.
- Answer incoming calls to assist guests, manage reservation requests, and process room service orders.
- Address routine inquiries and guest needs, or direct them to the relevant departments as needed.
- Handle various financial transactions and maintain accurate inventory records.
- Utilize different equipment and computer systems effectively.
- Report any unusual occurrences or concerns to the management team.
- Provide general administrative support to the restaurant operations.
This position involves direct interaction with guests, requiring excellent communication and interpersonal skills. A strong focus on guest satisfaction is paramount. Candidates should be prepared to work on their feet for extended periods, with flexible hours that may include weekends and holidays.
We are committed to fostering a diverse and inclusive environment. We value individual uniqueness and strive to create a culture that supports broad and specific diversity initiatives, ensuring that all individuals can thrive.
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