Guest Services Representative

1 week ago


State College, Pennsylvania, United States Shaner Hotel Group Full time
Job Overview

As a key member of our team, the Front Desk Agent plays a vital role in delivering exceptional service to our guests. This position requires a commitment to providing a welcoming atmosphere and ensuring guest satisfaction throughout their stay.

Key Responsibilities
  • Maintain a flexible work schedule, including availability on weekends and holidays.
  • Address and resolve guest complaints promptly to ensure a positive experience.
  • Manage the check-in and check-out processes in accordance with hotel policies.
  • Follow established procedures for payment processing and cash handling.
  • Prepare and distribute daily reports to relevant departments.
  • Collaborate with Housekeeping to resolve any discrepancies in room status.
  • Perform additional tasks as required.
Guest Service Excellence

Deliver outstanding guest services by efficiently handling check-ins and check-outs, processing payments, and providing information to guests in a courteous and professional manner.

Qualifications
  • High school diploma or equivalent.
  • At least one year of experience in customer service; hotel experience is preferred.
  • Strong communication skills to interact effectively with guests and team members.
  • Proficiency in computer systems is preferred.
  • Bilingual skills in English and Spanish are advantageous.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality management company with a diverse portfolio of properties across multiple states and countries. We pride ourselves on our commitment to excellence in service and our partnerships with top hospitality brands. Our team is dedicated to providing exceptional experiences for our guests.

Join Our Dynamic Team

We are excited to offer an opportunity at our Hampton Inn & Suites, where you will be part of a team that values tradition and modern hospitality. Our hotel combines historical charm with contemporary amenities, providing a unique experience for our guests.



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