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Guest Experience Specialist
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Schulte Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Guest Greeting and Service: Greet guests warmly and provide personalized service to ensure their needs are met.
- Reservation and Check-in Process: Process reservations and check-ins efficiently and accurately, ensuring a smooth and seamless experience for our guests.
- Guest Inquiries and Complaints: Respond promptly and professionally to guest inquiries and complaints, resolving issues in a timely and satisfactory manner.
- Hotel Amenities and Services: Promote our hotel's amenities and services to guests, ensuring they are aware of the excellent options available to them.
- Team Collaboration: Work closely with our housekeeping, maintenance, and other departments to ensure a cohesive and efficient operation.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and courteous manner.
- Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to think critically and resolve issues in a timely and effective manner.
- Attention to Detail: Possess a high level of attention to detail, with the ability to accurately process reservations and check-ins, and maintain a clean and organized workspace.
