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Customer Service Ambassador
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Schulte Companies. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling inquiries and complaints, and ensuring a seamless experience for all visitors.
Key Responsibilities:
- Greet and Assist Guests: Welcome guests and provide personalized assistance with check-in, luggage, and transportation.
- Resolve Guest Inquiries and Complaints: Listen attentively to guest concerns and respond promptly to resolve issues.
- Process Reservations and Check-ins: Accurately process guest reservations and check-ins, ensuring all necessary information is collected and documented.
- Maintain a Clean and Organized Environment: Ensure the lobby and common areas are clean, tidy, and well-maintained.
- Promote Hotel Amenities and Services: Inform guests about available amenities and services, and provide recommendations to enhance their stay.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with guests and colleagues.
- Problem-Solving Ability: Demonstrate strong problem-solving skills to resolve guest complaints and issues in a professional and courteous manner.
- Attention to Detail: Maintain a high level of attention to detail to ensure accurate processing of guest reservations and check-ins.
- Teamwork and Adaptability: Work collaboratively with colleagues to ensure seamless guest service and adapt to changing situations and priorities.
What We Offer:
As a Guest Service Representative at Schulte Companies, you will have the opportunity to work in a dynamic and customer-focused environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and supportive team environment.
