Operations Manager
5 days ago
At National Ambulance, we are seeking a highly motivated and experienced Field Operations Manager to lead our daily operations. As a key member of our team, you will be responsible for coordinating EMS and Paratransit field operations, establishing clear goals and expectations, and ensuring the highest level of customer service.
Key Responsibilities:- Coordinate EMS and Paratransit field operations to ensure efficient and effective service delivery.
- Establish and communicate clear goals, deadlines, and expectations to field staff.
- Conduct quality assurance and control to ensure compliance with company standards.
- Update and implement Standard Operating Procedures for EMS and Paratransit departments.
- Lead meetings and interdepartmental communications to ensure company objectives are met.
- Generate statistics and reports using Excel spreadsheets.
- Apply progressive discipline with field staff and investigate incidents, accidents, and injuries.
- Coordinate field logistics, purchasing, and inventory control.
- Ensure corporate compliance and customer service issue resolution.
- Associate degree or equivalent work experience.
- Excellent PC skills, including Microsoft Word and Excel, and ability to navigate databases.
- 2+ years of supervisory/management experience.
- Knowledge of ambulance and transportation services industry, healthcare industry.
- Excellent written and verbal communication, problem-solving, and relationship-building skills.
- Health and dental insurance.
- Paid time off.
- Flexible scheduling.
- 401K plan with employer match.
- Incentive programs.
- Paid continuing education.
- Company uniform.
- Emergency Medical Technician certification.
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